Between fine print and potential loopholes leaving you uncertain about what’s actually covered, warranties can often feel overwhelming and confusing. At A&E Plumbing, Heating, and Air, we’ve had over 16 years to hear your concerns about the unnecessary complexity of some warranties, and we’re proud of the work we’ve done
to ensure our warranties are as transparent as possible.
Having almost 2 decades in the HVAC and plumbing industry, we've seen firsthand how a robust warranty can make a significant difference in the longevity and performance of home comfort systems. Regular maintenance is crucial, and when paired with a strong warranty, it can extend the life of your system well beyond the typical 12-17 years – sometimes reaching 20 years or more, depending on the specific system and conditions.
A&E Plumbing, Heating and Air has several guarantees and warranties designed to provide you with peace of mind. By participating in regular maintenance and being covered under our warranties, you can rest assured knowing that you are protecting your investment, minimizing unexpected costs, and avoiding system downtimes.
By the end of this article, you should have a clear understanding of what A&E warranties do and do not cover, and how you can take advantage of our promise of efficient, functional equipment.
Why Are HVAC Warranties Important?
HVAC warranties are important because they give you peace of mind and protection if something goes wrong with your HVAC system. When you buy something, a warranty shows that the company trusts its products and cares about quality. If the product breaks or has issues within a certain time, the warranty will reduce or cover
the repairs or replacements, so you don't have to worry about extra costs.
This protection means you can feel safe knowing that your money is well spent.
For instance, if your HVAC system’s compressor (a crucial and expensive component that can cost between $800-$3,000) fails, the manufacturer's warranty can cover the cost of repair or replacement. However, without additional coverage, you may still need to pay for installation, labor, and refrigerant, which can significantly add to the overall expense.
A&E Plumbing, Heating and Air Current Warranties, Plans, and Guarantees
Warranties are there to build trust between you and the company you’re working with. When a company stands by its labor and parts, it’s easier to work with them knowing a covered issue will be fixed for no cost.
Our team at A&E stands by the work we do, and we have 3 major warranties and promises to support that:
1. The Lifetime Workmanship Guarantee
A standout feature of A&E's warranty is the Lifetime Workmanship Guarantee. If an issue arises due to improper installation or a mistake on our part – think unglued joints or incorrectly fastened ductwork – we'll fix it for free, for life.
It's our commitment to quality and accountability.
2. Manufacturer's Parts Warranty
The parts of your system come with a manufacturer's warranty, which varies depending on the brand and model. Typically, this provides coverage for 10 years.
The best part?
We handle the registration of every equipment piece and ensure the record stays in your customer profile, so it's one less thing for you to worry about.
3. Extended Labor Warranty
Here's something exciting: by enrolling in our Comfort Club Membership and adhering to the manufacturer's maintenance requirements, your labor warranty extends from 1 to 5 years. During this period, any repairs not covered by the manufacturer's warranty are on us.
What's Not Covered Through A&E Plumbing, Heating and Air?
At A&E Plumbing, Heating, and Air, we strive to offer comprehensive warranty coverage for our services and products. However, it is essential to understand that certain situations and items are not covered under our warranty policies.
Equipment Abuse
Our warranty doesn't cover damage due to misuse or neglect, including from external factors such as animal or pet damage. Examples of this include not changing air filters at regularly scheduled intervals, pushing the system beyond its intended limits (such as setting the thermostat too low or too high, over/under sizing the unit, etc.), or obstructing the system with plants or structures.
Refrigerant Issues
Important to note: refrigerant is not considered a 'part' by manufacturers. So, if your system leaks refrigerant, even if it's due to a warranty-covered coil failure, the cost of the refrigerant falls to you. This cost is typically between $100 and $320, but it varies depending on your system and its age. However, the labor for replacing refrigerant in such scenarios is covered under our warranty.
Homeowners must be aware of these exclusions to avoid any misunderstandings and to ensure proper care and maintenance of their HVAC systems to keep them in optimal working condition. Our team is always available to answer any other questions you may have.
Making the Most of Your A&E HVAC Warranty
Homeowners can fully leverage their A&E warranty by understanding the scope of coverage and taking proactive steps to maintain their HVAC systems.
Stay on the Comfort Club Maintenance Plan
Regular maintenance is key to efficiency and longevity, much like caring for a car. Our Comfort Club Maintenance Plan ensures everything stays in tip-top shape, extending the life and performance of your system. Even after five years, when our warranty coverage has ended, Comfort Club members continue to enjoy a 15% discount on labor and non-covered parts.
Partnering with JB Warranties
We've teamed up with JB Warranties to offer an extended labor and refrigerant warranty for up to 10 years. This means no out-of-pocket expenses for refrigerant repairs during this period.
Know Your System
Familiarize yourself with your system's user manuals and the manufacturer's warranty. Understanding how your system works and its warranty limitations are crucial in maintaining its efficiency and ensuring you're covered.
Ensure Regular HVAC Air Filter Replacements
Setting a schedule for replacing your air filters is vital – remember that we are unable to cover an issue if it’s caused by neglect, like not changing your air filters when you need to. You can even program reminders on your thermostat – a simple step that can greatly improve your system's performance and lifespan. Our techs are available during your next maintenance visit to help with this process.
Secure Your Investment with Our Comprehensive Warranty and Maintenance Plan
Understanding warranties can be complex, but at A&E Plumbing, Heating, and Air, we strive to make it as straightforward as possible. With over 16 years of experience in the HVAC and plumbing industry, we've crafted our warranties to be transparent and comprehensive, providing you with peace of mind and protection for your home comfort systems.
We’ve highlighted the exclusions you need to be aware of and offered tips on how to maximize your warranty benefits. By understanding these details and taking proactive steps like regular maintenance and familiarizing yourself with your system's specifics, you can fully leverage your A&E warranty. This approach not only safeguards your investment but also ensures the long-term efficiency and reliability of your HVAC system.
Now that you have a clear understanding of what A&E warranties offer and how to make the most of them, your next step is to prioritize your home's comfort by taking advantage of our extensive service coverage. Reach out to our dedicated team to get started today.
